Wellies & Windbreaks is delighted to be welcoming you to the Witterings. In July 2021 the government announced a return to restriction free, relative normality however, we are aware that the coronavirus continues to cause certain complications for our holidaymakers. This page sets out our guidelines and exceptional cancellation policy and will be continually updated as official government guidance changes. First and foremost Wellies and Windbreaks seeks to reassure all guests that we will do all that is required to ensure you feel safe and secure in our holiday homes.
CLEANING PROTOCOLS
A risk assessment has been carried out for each individual property and industry approved cleaning standards adopted. All our cleaning teams will follow strict cleaning protocols, will clean to a check list and will clean with BioHygiene, a virucidal disinfecting agent certified for EN 14476. Please see full information below:
GUEST PROTOCOLS
Whilst restrictions have eased, the coronavirus looks set to be with us for a while. It is important during a stay away from home that all guests continue to follow current government guidance, taking particular care to wash hands and surfaces and wear masks when out and about in the local area as required. Wellies & Windbreaks advise guests to bring their own hand sanitiser, but has provided hand soap at every sink and basin in its holiday properties. Not only will these steps protect our guests and clean staff but they will also protect the local community in The Witterings.
Wellies & Windbreaks has been engaged with the NHS Track and Trace scheme since its inception and whilst as of 19th July 2021 guests are no longer required by law to scan in with the QR code, it is still advised. If guests do have the NHS COVID-19 App downloaded on a phone and wish to still participate in the system, the QR code can be found on an A4 laminated sheet on the fridge in each property and will be sent to all guests prior to their stay via email.
EXCEPTIONAL CANCELLATION POLICY
In these uncertain times, Wellies & Windbreaks seeks to reassure all guests that should a government enforced lockdown be reintroduced that covers the dates of your holiday, you will receive a full refund (less a £15 administrative fee.) Our full exceptional COVID cancellation policy is detailed below:
- i) If official Covid Restrictions are put in place by the government preventing overnight stays in holiday rental accommodation, either nationwide or in the localised West Sussex area, the management will refund in full less a £15 administration fee. The tenant will be allowed to transfer their booking to a later date, however, they won’t then be able to ask for a refund, unless the Covid Restrictions are extended to cover the dates of their transferred booking. The tenant can transfer their booking to either the same property or an alternative in the management’s portfolio. The tenant will be liable for any change in pricing, either for the alternative property or seasonal rate change and this will be reflected in the new booking statement. The management’s standard cancellation policy will apply to the new booking if no restrictions are in place (see section 6a. in the Terms & Conditions below for details of the standard cancellation policy).
- ii) If localised official Covid Restrictions are enforced in the guest’s area of residence, preventing overnight stays in holiday rental accommodation, the management will refund in full less a £15 administration fee. The tenant will be required to provide a copy of Official Government information detailing the travel restrictions that are preventing them from coming to stay and a copy of a recent utility bill showing their name and address. The tenant will be allowed to transfer their booking to a later date, however, they won’t then be able to ask for a refund, unless the Covid Restrictions are extended to cover the dates of their transferred booking. The tenant can transfer their booking to either the same property or an alternative in the management’s portfolio. The tenant will be liable for any change in pricing, either for the alternative property or seasonal rate change and this will be reflected in the new booking statement. The management’s standard cancellation policy will apply to the new booking if no restrictions are in place (see section 6a. in the Terms & Conditions below for details of the standard cancellation policy).
- iii) If a tenant has been instructed to shield and is not permitted to travel, but no official lockdown restrictions are in place for their holiday dates, the tenant will be permitted to transfer their holiday to a later date for a £15 administration charge or cancel their booking subject to the management’s standard cancellation policy (see above in 6a. for details of the standard cancellation policy). The tenant can transfer their booking to either the same property or an alternative in the management’s portfolio. The tenant will be liable for any change in pricing, either for the alternative property or seasonal rate change and this will be reflected in the new booking statement. The tenant will be required to provide a copy of the official letter informing them of their requirement to shield.
- iv) If a tenant can’t travel because they are ill, either with Covid or with coronavirus symptoms, or if the tenant has to isolate because of contact with someone who has tested positive, the management’s standard cancellation policy will apply (see section 6a. in the Terms & Conditions below for details of the standard cancellation policy). Wellies & Windbreaks recommend that guests take out personal travel insurance to cover a cancellation under such circumstances.
- v) If after a booking has been confirmed, Official Government restrictions are introduced limiting the number of people who can stay overnight in holiday rental accommodation together, the tenant remains liable for the booking. The tenant may either keep the booking and abide by number of guest restrictions or can choose to cancel but the management’s standard cancellation policy will apply (see section 6a. in the Terms & Conditions below for details of the standard cancellation policy). Wellies & Windbreaks recommend that guests take out personal travel insurance to cover a cancellation under such circumstances.
For full details of Wellies & Windbreaks booking terms and conditions, including our standard cancellation policy, please view the link below:
