Wellies & Windbreaks is delighted to be welcoming you to the Witterings. In July 2021 the government announced a return to restriction free, relative normality however, we are aware that the coronavirus may again in the future cause certain complications for our holidaymakers. This page sets out our guidelines and exceptional cancellation policy and will be updated if official government guidance changes. First and foremost Wellies and Windbreaks seeks to reassure all guests that we will do all that is required to ensure you feel safe and secure in our holiday homes.
CANCELLATION POLICY
i) If a tenant cancels more than 60 days prior to their holiday, the 25% deposit paid to secure their booking will be retained. A cancellation must be made in writing to the management and upon receipt of notice of cancellation, the management will seek to re-let the property for the whole period of the booking. If the management succeeds in re-letting the property for all or part of the period booked, it shall refund the deposit monies retained less a £45 administration fee.
ii) If a tenant cancels less than 60 days prior to their holiday, the tenant is still liable for the full cost of the booking. A cancellation must be made in writing to the management and upon receipt of notice of cancellation, the management will seek to re-let the property for the whole period of the booking. If the management succeeds in re-letting the property for all or part of the period booked, it shall refund the guest an amount equal to the monies received less (1) the rental for the period that is not re-let and (2) an administrative charge of £45.00. If the management does not succeed in re-letting the property for any of the period, the tenant is liable for the full cost of the booking.
iii) The management advises that tenants take out separate holiday cancellation insurance. Wellies & Windbreaks has partnered with Booking Protect, a refund protection specialist who provide guests with the opportunity to add enhanced refund terms during the checkout process of booking. Opting into this service, which is charged at a % of the property booking cost, enables the guest to request a full refund from Booking Protect should they, or anyone in their party, be unable to attend their stay due to unforeseen circumstances.
For full details of Wellies & Windbreaks booking terms and conditions, including our standard cancellation policy, please view the link below:
During the COVID-10 Pandemic, Wellies & Windbreaks introduced an exceptional cancellation policy. Whilst no official restrictions remain, we shall leave this amendment to the policy in place in the event that restrictions are reintroduced in the future.
EXCEPTIONAL CANCELLATION POLICY
In these uncertain times, Wellies & Windbreaks seeks to reassure all guests that should a government enforced lockdown be reintroduced that covers the dates of your holiday, you will receive a full refund (less a £15 administrative fee.) Our full exceptional COVID cancellation policy is detailed below:
- i) If official Covid Restrictions are put in place by the government preventing overnight stays in holiday rental accommodation, either nationwide or in the localised West Sussex area, the management will refund in full less a £15 administration fee. The tenant will be allowed to transfer their booking to a later date, however, they won’t then be able to ask for a refund, unless the Covid Restrictions are extended to cover the dates of their transferred booking. The tenant can transfer their booking to either the same property or an alternative in the management’s portfolio. The tenant will be liable for any change in pricing, either for the alternative property or seasonal rate change and this will be reflected in the new booking statement. The management’s standard cancellation policy will apply to the new booking if no restrictions are in place (see section 6a. in the Terms & Conditions below for details of the standard cancellation policy).
- ii) If localised official Covid Restrictions are enforced in the guest’s area of residence, preventing overnight stays in holiday rental accommodation, the management will refund in full less a £15 administration fee. The tenant will be required to provide a copy of Official Government information detailing the travel restrictions that are preventing them from coming to stay and a copy of a recent utility bill showing their name and address. The tenant will be allowed to transfer their booking to a later date, however, they won’t then be able to ask for a refund, unless the Covid Restrictions are extended to cover the dates of their transferred booking. The tenant can transfer their booking to either the same property or an alternative in the management’s portfolio. The tenant will be liable for any change in pricing, either for the alternative property or seasonal rate change and this will be reflected in the new booking statement. The management’s standard cancellation policy will apply to the new booking if no restrictions are in place (see section 6a. in the Terms & Conditions below for details of the standard cancellation policy).
- iii) If a tenant has been instructed to shield and is not permitted to travel, but no official lockdown restrictions are in place for their holiday dates, the tenant will be permitted to transfer their holiday to a later date for a £15 administration charge or cancel their booking subject to the management’s standard cancellation policy (see above in 6a. for details of the standard cancellation policy). The tenant can transfer their booking to either the same property or an alternative in the management’s portfolio. The tenant will be liable for any change in pricing, either for the alternative property or seasonal rate change and this will be reflected in the new booking statement. The tenant will be required to provide a copy of the official letter informing them of their requirement to shield.
- iv) If a tenant can’t travel because they are ill, either with Covid or with coronavirus symptoms, or if the tenant has to isolate because of contact with someone who has tested positive, the management’s standard cancellation policy will apply (see section 6a. in the Terms & Conditions below for details of the standard cancellation policy). Wellies & Windbreaks recommend that guests take out personal travel insurance to cover a cancellation under such circumstances.
- v) If after a booking has been confirmed, Official Government restrictions are introduced limiting the number of people who can stay overnight in holiday rental accommodation together, the tenant remains liable for the booking. The tenant may either keep the booking and abide by number of guest restrictions or can choose to cancel but the management’s standard cancellation policy will apply (see section 6a. in the Terms & Conditions below for details of the standard cancellation policy). Wellies & Windbreaks recommend that guests take out personal travel insurance to cover a cancellation under such circumstances.
CLEANING POLICY
Presenting our properties to a high standard of cleaning is of paramount importance to us. This was as much the case during the COVID-19 pandemic as it was before and is now after. Should guests have any concern about the cleaning we ask that a member of the Wellies & Windbreaks management team are notified upon arrival and we shall ask the cleaners to return to address any areas of concern. Please note that Wellies & Windbreaks do not offer compensation for cleaning complaints, our policy is to address any concerns made to us within the first 24 hours.
